Review :
I use to be a regular customer at this second cup location. Then the owner hired new people who gave the wrong coffee most of the time. I even use to buy their 1kg ground coffee at $15 a bag, and they gave me the wrong blend and charged me for the complementary cup of coffee you get free when you purchase a bag. They never offered me the stamp program for customers who buy bags of coffee like other locations do.  When your stamp was full you would get a free bag of coffee. I've been going to second cup since the 1990's in many cities in Canada, and feel that this location is lacking. The workers complain a lot about being under payed and that they want to leave because they are not getting the hours.I've been asked by one of the workers to find them a job were I work.  During the evening I have gone to this location over 16 times and the workers were in the back, were the staff room is.  I stood there for 5 minutes until I got tired and left.After this happened too many times I stopped going. At times I would pass by and see no one in there, not even the staff. It's completely empty during the evening, and when the owner is gone. During the mornings customer service is good because the owner is there running things, but during the evenings it's horrible when she's not there. The owner seems nice, but she needs to change her evening staff.  They are bringing down her business.  They don't care.  Their faces are angry and not welcoming. They seem like they rather be somewhere else.This second cup needs to be more trendy and hip, and have better customer service, especially in the evening.